Return Policy for Online Orders

Online Return Policy

Orders placed Oct 23-Nov 1st  are automatically considered Final Sale. Due to the seasonal nature of our merchandise and the high volume of orders during Halloween, all orders placed October 23 through November 1 are considered Final Sale and are not eligible for return or exchange.

In-Store Purchases: Any purchase made in our retail stores is considered Final Sale.

Online Order Returns must be requested within 48 hours of package delivery. Return requests made more than 48 hours after the carrier's recorded delivery time will not be accepted. 

Eligible returns must be unworn, unused, and in their original condition, with all tags and original packaging intact. Shipping charges are non-refundable, and customers are responsible for return shipping unless we made an error with your order.

Returned merchandise will be inspected before a refund is approved. Items showing signs of wear or use will not be accepted. This includes, but is not limited to, visible wear, stains, makeup, deodorant marks, pet hair, dirt, damage, alterations, missing tags, or noticeable odors such as perfume, smoke, body odor, or other scents. 

Approved Refunds will deduct a 15% restocking fee of the items purchased and shipping costs are not refunded. Customers are also responsible for return shipping costs.

Final Sale — No Returns or Exchanges

The following items are FINAL SALE and are not eligible for return or exchange:

• Vintage, Retired Rentals and other merchandise marked as Pre-worn/Pre-loved

• Wigs

• Makeup and cosmetics

• Hosiery and Undergarments

• Masks

• Prosthetics

• Any item specifically marked Final Sale

Please review product descriptions, sizing, photos, and item condition carefully before purchasing.

If you receive an incorrect, damaged, or defective item, please contact us within 48 hours of delivery so we can assist you.

All returns require prior authorization. Please contact us with your order number before returning any merchandise.

Thank You for Supporting Our Small Business

As a small business, we truly appreciate your orders and your understanding of our return and shipping policies.

We work hard to process and ship orders promptly. Once a package leaves our warehouse and is in the carrier’s possession, however, shipping and delivery timelines are outside of our control. Carrier delays may occur, particularly during holidays, weather and other high-volume periods.

Thank you for your patience, understanding, and for supporting our small business. We appreciate every order and will always do our best to help when an issue arises.